Complaints Policy / 불만처리 정책

At Linh Thuy, we are committed to providing exceptional service to our customers. If, however, you are not satisfied with any aspect of our service, we encourage you to let us know. Your feedback is important to us, and we are dedicated to addressing and resolving any concerns you may have.

Submitting a Complaint

If you have a complaint, please follow the steps below:

  1. Contact Us: Submit your complaint by contacting our customer support team through [contact form/email/phone number].

  2. Provide Details: Clearly outline the nature of your complaint, including relevant details such as booking reference, dates, and any other information that may assist in the resolution.

  3. Response Time: We will acknowledge your complaint within [X] business days and provide an estimated timeframe for resolution.

Investigation and Resolution

Upon receiving your complaint, we will conduct a thorough investigation to understand the issues raised. We are committed to resolving complaints promptly and fairly. During the investigation process, we may request additional information from you to assist in the resolution.

Escalation

If you are dissatisfied with the resolution provided, you may escalate your complaint to a higher level of management by notifying us through the same contact channel. We will ensure your complaint is reviewed by a senior member of our team.

External Mediation

If, after following our internal complaints process, you remain unsatisfied, you may choose to seek external mediation or arbitration. We may provide information on relevant external dispute resolution services.

Feedback and Continuous Improvement

We value your feedback and use it as an opportunity to improve our services. Your complaints are taken seriously, and we strive to learn from them to enhance the overall customer experience.

Contact Information

If you have any questions about our complaints policy or wish to submit a complaint, please contact us at [email protected].